maternal satisfaction with health and healthcare services: a survey in northern iran
نویسندگان
چکیده
background and objectives: patient satisfaction is an important indicator of the quality of health and healthcare services. most relevant studies in iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. in order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient satisfaction with health and healthcare systems in mazandaran province situated in northern iran. methods: this cross-sectional study was conducted on a sample of 450 women who referred to health facilities in mazandaran province. a quota random sampling method was adopted. data were summarized using descriptive statistical methods. chi-square and fisher tests were used to analyze data. findings: a satisfaction rate of 65.5% and 56.8% was identified among the patient with health and healthcare services, respectively. a significant relationship was found between patients’ satisfaction with health services and their age, level of education, status as a homemaker, and number of children. similarly, patients’ satisfaction with healthcare services showed a significant relationship with their age and number of children. conclusions: our results indicate a gap between maternal satisfaction with health/healthcare services and the ideal situation. in addition, this study highlights the need for an in-depth analysis of the nature of relationship between patients’ satisfaction with health/healthcare services and their demographic characteristics to enable developing effective improvement strategies.
منابع مشابه
Maternal Satisfaction with Health and Healthcare Services: A Survey in Northern Iran
Background and Objectives: Patient satisfaction is an important indicator of the quality of health and healthcare services. Most relevant studies in Iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. In order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient sa...
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عنوان ژورنال:
international journal of hospital researchناشر: iran university of medical sciences
ISSN 2251-8940
دوره 2
شماره 1 2013
کلمات کلیدی
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